Privacy Policy

Data Controller Information

Luminexes S.A. is the data controller responsible for your personal data. Our contact details are:

• Company: Luminexes S.A.
• Address: Meir 189, 2026 Antwerp, Flanders, Belgium
• Registration Number: 748206395
• VAT Number: BE0739618420
• Email: privacy@luminexes.world
• Phone: +32 36193764

Data Collection

The data we collect from you may include the following categories of personal information:

Information You Provide Directly

When you interact with our website or services, we may collect personal data that you voluntarily provide, including:

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Information provided in contact forms, enquiry forms, or consultation requests
• Communication preferences and marketing consent
• Any other information you choose to provide when contacting us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and general location information
• Browser type, version, and language settings
• Device information (operating system, screen resolution)
• Pages visited, time spent on pages, and referral sources
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We process your personal data for the following purposes, based on legitimate legal grounds:

Service Provision and Communication

We use your data to provide our data analytics services and communicate with you about:

• Responding to your enquiries and consultation requests
• Providing quotes, proposals, and service information
• Delivering our analytics services and ongoing support
• Managing our business relationship and contract performance

Website Functionality and Improvement

We use technical data to:

• Ensure our website functions properly and securely
• Analyse website usage to improve user experience
• Troubleshoot technical issues and provide support
• Protect against fraud, abuse, and security threats

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent: When you have given clear consent for specific processing activities
• Contract Performance: To fulfil our contractual obligations in providing services
• Legitimate Interests: For our business operations, website functionality, and security
• Legal Compliance: To comply with applicable laws and regulations

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: Trusted third-party providers who assist with website hosting, analytics, and business operations
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with any merger, acquisition, or asset sale (with appropriate protections)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law. Our retention periods are determined based on:

• The nature of the data and the purposes for which it was collected
• Legal and regulatory requirements (typically 7 years for business records)
• The need to resolve disputes or enforce agreements
• Your consent and any withdrawal thereof

Contact form enquiries are typically retained for 3 years unless you become a client. Website analytics data is anonymised after 26 months. You may request earlier deletion of your data by contacting us at privacy@luminexes.world.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

Access and Information

• Right of Access: Request a copy of the personal data we hold about you
• Right to Information: Receive clear information about how your data is processed

Control and Correction

• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data

Portability and Objection

• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Rights Related to Automated Decision-Making: Protection against solely automated decision-making

To exercise any of these rights, please contact us at privacy@luminexes.world or +32 36193764. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure hosting and backup systems
• Incident response procedures

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses
• Binding Corporate Rules
• Certification schemes or codes of conduct

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance functionality and analyse usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Officer: Luminexes S.A.
• Email: privacy@luminexes.world
• Phone: +32 36193764
• Post: Meir 189, 2026 Antwerp, Flanders, Belgium

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been violated. In Belgium, you can contact:

• Data Protection Authority (APD/GBA): www.dataprotectionauthority.be
• Email: contact@apd-gba.be
• Phone: +32 2 274 48 00